DESCRIPTION
DealHub provides a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes and support them through the process and onwards.
We are hiring a Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems.
As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.
You will be responsible to:
Provide fast, professional, and personal support to Dealhub’s customers worldwide, via emails, video calls and recorded sessions
Provide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
Do troubleshooting and ensure each ticket has been solved
Make the customer satisfied with the solution and support provided
Manage your work in a ticketing system
Collaborate with different teams in the company
REQUIREMENTS
We expect you to:
Have proven experience of at least 2 years in technical customer-oriented roles in SaaS companies
Be experienced with integrations and implementation processes of SaaS products
Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
Have excellent communication skills and a customer-oriented attitude
Be bold, ambitious, and make things done
Think out of the box and lead a surprising problem-solving approach!
Have prior experience with SQL queries
Be a great team player!
Be Fluent in English (both written and verbal)
Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)