Knowledge Base Writer

About The Role

As a Knowledge Base Writer, you will:

• Produce content for the knowledge base including articles for new features and best practices

• Edit existing content to make sure it is up-to-date and accurate

• Collaborate closely with internal stakeholders - Product, Marketing and Customer facing departments

• Identify gaps in our documentation and define what content to build next

• Analyze the content performance based on user's satisfaction and ticket reduction

Your Experience & Skills

• 2-5 years professional experience in content writing.

• Native English speaker – Must

• Passion for writing content to help users succeed through self-service content.

• Amazing interpersonal communication

• Self deductive and active initiator