About The Role
As the Product Manager, Billing Systems & Subscription Lifecycle, you will take ownership of the development and optimization of our internal billing platform, ensuring smooth subscription management, accurate billing processes, and a seamless customer payment experience. You will work closely with engineering, finance, operations, and customer success teams to build and enhance a scalable, efficient, and customer-friendly billing infrastructure.
Own the product strategy for the billing system and subscription lifecycle, aligning it with the company's broader business goals.
Drive product development by working closely with cross-functional teams, including engineering, finance, and customer success, to build new features, enhancements, and integrations.
Manage the end-to-end subscription lifecycle, from onboarding through renewals, upgrades, downgrades, and cancellations, ensuring smooth and seamless customer experiences.
Ensure billing accuracy by working with finance and technical teams to automate and optimize billing operations, payments, invoicing, and reporting.
Lead projects to improve operational efficiencies, reducing manual processes and streamlining workflows related to billing and subscription management.
Develop metrics and KPIs to measure the success of billing processes and identify areas for improvement.
Become a Software Maestro: From understanding and integrating with leading financial software to managing development/integrations projects, you'll wear many hats. Task definition, prioritization, time estimation, tracking progress, and reporting to senior management are all in your domain.
Your Experience & Skills
4+ years of product management experience, ideally in the SaaS industry or a related field.
Excellent communication and leadership skills, with the ability to collaborate effectively with technical and non-technical teams.
Analytical mindset with the ability to interpret data and metrics to drive decision-making.
Experience with Agile methodologies and product management tools
Ability to prioritize and manage multiple projects in a fast-paced environment.
Advantage:
Strong understanding of billing cycles, or payment operations, invoicing and subscription models.
Experience with financial software systems, ERP, or payment processing technologies.