Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment to millions of active users across the universe.
We’re looking for an experienced Production Engineer with a creative mind and extraordinary problem solving skills to join our team. The team aims to provide immediate, high-quality solutions to any issues rising directly from our game.
Responsibilities
Managing game escalations, including business and technical aspects
Performing in-depth troubleshooting including analytics events, reading and analyze game logs
Researching, diagnosing, troubleshooting and identifying solutions to resolve players issues
Leading game campaigns and technical maintenance events end 2 end
Managing game releases, including rollouts, tracking business KPIs, crash rates and ANRs
Providing solutions for complex issues that were escalated by other support levels
Collaborating with the Business, Operation, Support and R&D teams
Requirements
2+ experience in Tier2, Technical Support, Production Engineer or similar role
Proven experience with SQL and data analysis
Experience with system log analysis (Kibana/Coralogix)
Experience working with REST APIs and WebSocket (Postman / hoppscotch)
Ability to understand flows and provide creative troubleshooting solutions
Multi-tasker, self-learner, highly motivated and a team player
Strong capabilities building organized processes and structured formal documentation.
English - excellent written and verbal communication skills
Advantages:
Working with Kibana/Grafana
Experience with Python
Experience with rolling out apps on Apple/Android platforms