At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are looking for a Business Operations Manager professional to join our WEM LoB business operation team.
The Business Operations Team enables the Line of Business to make smarter, more strategic, and more informed decisions. Through leading the ongoing Business Operations activity, generating insights from business data, and partnering with multiple stakeholders across NICE, the Business Operations team drives operational processes to ensure that the Line of Business achieves its financial targets and KPIs.
This is an opportunity to be part of the WEM line of business, home to one of NICE's most matured and strategic Cloud and on-prem solutions for contact centers.
How will you make an impact?
Support product leaders with strategic thinking, GTM refinement, drive complex processes and maximize business potential
Own business data analysis on a regular basis, generating valuable business insights and enabling data-driven decision-making at executive levels
Lead Business Operations activities, working closely with multiple stakeholders within the line of business and across NICE (presales, sales, finance, product management, services etc.)
Drive key business processes across the line of business (strategy process, Quarterly Business Reviews, Operational Plans, budget etc.)
Have you got what it takes?
4-5 years of experience in managing complex, analytical business-oriented activities, preferably from a top-tier Consulting firm / Software / SaaS company
BS in Computer Science/Engineering/Industrial Engineering/Mathematics/Economics or related degree
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Self-learning, Team player and strong interpersonal skills
Excellent communication skills in English
High level in Excel and Power point
You will have an advantage if you also have:
Experience with BI tools (Power BI/Tableau/Qlik/Looker) - advantage
Hands-on experience with SQL – advantage
Hands-on experience with AI tools (ChatGPT/CoPilot/Others) – advantage